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Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group’s Nine Principles, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, Quint Studer’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It’s about courageous leadership
Publisher : Fire Starter Publishing; First Edition (January 1, 2003)
Language : English
Paperback : 280 pages
ISBN-10 : 0974998605
ISBN-13 : 978-0974998602
Item Weight : 1.06 pounds
Dimensions : 6.25 x 0.75 x 9 inches
Customers say
Customers find the book provides helpful advice and practical recommendations for healthcare leaders. They find it a valuable resource with clear instructions and relatable steps to implement. The content is well-organized and easy to understand, making it an excellent value for money. Customers also mention that the book works well and provides concrete ideas and tools to be successful.
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